Terms of service

This document is an electronic record in terms of Information Technology Act, 2000 and rules framed there under as applicable and the amended provisions relating to electronic records in various statutes in force as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.englishorigin.in website.
House Of Fragrance is the owner of the domain name www.englishorigin.in
USER AGREEMENT
PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT.
This Terms of Service Agreement (the Agreement) governs your use of this website, www.englishorigin.in House Of Fragrance offers products for purchase on this Website, or your purchase of products available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. House Of Fragrance reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or revised terms of the agreement on this Website. Any change or revision in this agreement will be reflected with the date of change or revision on the top of this agreement. The changed or revised Agreement shall be effective immediately after it is posted on this Website. Your use of the Website or the services available on the website following posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions.
House Of Fragrance encourages you to review these terms of user Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with House Of Fragrance for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website which includes the services available on the same. By implicitly or expressly accepting these Terms of Use, You also accept and agree to be bound by House Of Fragrance’s Policies (including but not limited to Privacy Policy) as amended from time to time. If you would like to print this Agreement, please click the print button on your browser toolbar.
IMPORTANT DISCLAIMERS
The following disclaimers are essential for determining any relationship between You and the House Of Fragrance for your use of any services on the website :
•    House Of Fragrance, its associates, affiliates and service providers and technology partners make no representations or Warranties about the accuracy, reliability, completeness, and/or timelines of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted.
•    You understand, agree and acknowledge that House Of Fragrance uses third party services providers to store and process your personal information and other information which you provide to the House Of Fragrance (as more specifically identified in the Privacy Policy) and such third parties may store and process your personal information in a country or state which may not have jurisdiction over You and / or such country or state may not have any data protection or data privacy laws or such country’s or state’s data protection or data privacy laws may not be as strong as the country or state having jurisdiction over You or over the House Of Fragrance. You agree and understand that House Of Fragrance provides no guarantee, warranty or assurance that such third party service providers will protect Your personal information and House Of Fragrance shall not be liable for any actions, commission, omission, misconduct, fraud or negligence (whether in contract or tort or under public policy) of these third parties.
•    You understand, agree and acknowledge that House Of Fragrance will not be liable for any claim of recovery of damages, payments, repayments or any monetary claims for banking fraud or negligence or damages arising of financial losses, mental agony or harassment or whatsoever kind of action in tort or public policy or otherwise on account of leakage of any of your information including bank details, card details or any other delicate personal information in case the website www.englishorigin.in is hacked by any third party’s intervention through local intervention or international threats including through widespread viruses, spams,Trojans, etc. which are circumstances beyond the control of House Of Fragrance and for which no fault can be attributable. House Of Fragrance guarantee no security of personal information in such situation and none of our privacy policy will be applicable in such situation till the time everything in the website is not restored to normal.
You agree that the aforesaid disclaimers shall be in addition to any other disclaimers given in this User Agreement.
MEMBERSHIP ELIGIBILITY
In order to use the service of House Of Fragrance through website you may use guest login or you may create your own House Of Fragrance account to use certain House Of Fragrance Services, and you may be required to be logged in to the account and have a valid payment method associated with it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. To create your House Of Fragrance account you must be eligible to enter into contract under Indian Contract Act, 1872. “Incompetent persons” under Indian Contract Act, 1872 are not eligible for House Of Fragrance account. Any minor i.e. a person below the age of 18 years can use the website and transact only through its legal guardians or Parent. House Of Fragrance reserves the right to terminate your account / refuse to provide its services if it is discovered the person using the website and making transaction is an “Incompetent person” under Indian Contract Act, 1872 who cannot enter into Contract. Any person who creates an account with House Of Fragrance will be called/referred to as Registered User.
YOUR ACCOUNT & REGISTRATION OBLIGATIONS
If you use the Website as a Registered User, you are responsible for maintaining the confidentiality of your User ID and Password. You are responsible for all activities that occur under your User ID and Password. You agree, inter alia, to provide true, accurate, current and complete information about yourself as prompted by Website registration form or provided by You as a Visitor. If you provide any information that is untrue, inaccurate, not current or incomplete or House Of Fragrance has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the present terms of use agreement, House Of Fragrance has the right to indefinitely suspend or terminate or block access of your membership with the Website and refuse to provide you with access to the Website and to provide it services.
ELECTRONIC COMMUNICATIONS
When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by any other mode of communication, electronic or otherwise. You can unsubscribe to any such emails or newsletters when there is an option available to you as per the terms mentioned in the privacy policy.
USE OF PRODUCTS AND SERVICES
The products and services provided by House Of Fragrance on this website are for personal use only. Selling or reselling of products and services obtained through House Of Fragrance website is completely prohibited and House Of Fragrance reserves its right to take appropriate legal action in adverse situations. Please note that we can call our customers and use their email id for calling purposes regarding order and tracking queries and for marketing campaigns.
Our products are non-returnable due to the hygiene and personal care nature of the product.
However, in the unlikely event of damaged, defective or different items delivered to you, or regarding the delivery kindly contact us in 24 hrs.
FEES AND SERVICES
Membership on this website is free. House Of Fragrance does not charge for browsing and purchasing the product from this website except for the sale price of the product, applicable taxes as per the laws of India as well as the delivery charges wherever they are applicable. If you purchase any product from House Of Fragrance then you are obligatory to make its payment of charges as per House Of Fragrance payment policies. If you do not make payment or refuse to make payment of charges after purchasing product or services from House Of Fragrance then House Of Fragrance reserves the right to annul the order or not to deliver the said product or to take measures like issuance of warning, temporarily /indefinitely suspend or terminate Your membership of the Website and refuse to provide You with access to all current and future use of the Website in case of non-payment of fees by You to www.englishorigin.in and also reserves the right to take legal action which is permissible in law for recovery of the payments in case of non- payment of charges.
USE OF THE WEBSITE
By using this website You agree, undertake and confirm that your use of the Website shall be strictly governed by the following binding principles:
•    You are solely responsible for your information.
•    You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that: –
– Belongs to some other person to which You do not have any right to.
– Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986.
– Harm minors in any way.
– Violates any law for the time being in force.
– Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
– Violate any right of the House Of Fragrance or its representatives.
– You will not copy any content of this website which is the proprietary interest of House Of Fragrance, copying of which may violates Intellectual Property Rights of House Of Fragrance.
– You will not use the details available on the website to mislead any third person.
– You will not write anything about House Of Fragrance on any social networking or post any of its content without the permission of House Of Fragrance.
– You will not engage into infringement of the trade mark of House Of Fragrance by adopting or using the mark House Of Fragrance or any mark wherein the mark House Of Fragrance forms one of the essential features.
LIMITATION OF LIABILITY
In no event House Of Fragrance be liable for any indirect, incidental, special, incidental, consequential, punitive or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website, its services or this agreement (however arising, including negligence or under torts or under public policy).
INDEMNITY
You shall fully indemnify, keep indemnified, defend and hold harmless House Of Fragrance its owners, licensees, subsidiaries, affiliates, third-parties and their respective shareholders, officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of this terms of use or any rules and policies contained herein, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
DISPUTE RESOLUTIONS
Generally, transactions are conducted smoothly on www.englishorigin.in But in case if any issue arises then at www.houseoffragrance.in, we have a Dispute Resolution process in order to resolve disputes amicably between Buyers and House Of Fragrance. A ‘Dispute’ can be defined as a disagreement between a Buyer and House Of Fragrance in connection with a transaction on the Website. At www.englishorigin.in you can register your grievance at customer care no. or you can write to us at care@houseoffragrance.in House Of Fragrance will make its best possible effort to to settle the issue amicably before reaching out to the complainant and try to amicably resolve the matter prior to taking any legal recourse or defending the same.
REPORT AN INTELLECTUAL PROPERTY RIGHT VIOLATION
In the event If You believe Your intellectual property rights have been violated in any manner through the Website, please write to us at care@houseoffragrance.in House Of Fragrance will make its best efforts to safeguard your interest. But in any case House Of Fragrance will not be liable for violation of your Intellectual Property Right by the availability of any third party goods or services which are sold on House Of Fragrance website. Please also note that in the event of any claim of the violation of intellectual property right raised against House Of Fragrance, then it also reserves its rights to defend the said claims wherever House Of Fragrance deems it appropriate.
GENERAL
None of the provisions of the User Agreement shall be deemed to constitute a partnership or agency between you and House Of Fragrance and you shall have no authority to bind House Of Fragrance in any manner whatsoever.
If any clause of the Terms of use Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the User Agreement.
This Agreement sets forth the entire understanding and agreement between You and House Of Fragrance with respect to the subject matter hereof. You cannot assign or otherwise transfer this User Agreement, or any rights granted hereunder to any third party.  care@houseoffragrance.in may transfer its rights and obligations (also known as “assign”) under this Agreement without Your prior express consent, provided that www.houseoffragrance.in assigns the Agreement on the same terms. House Of Fragrance reserves the right, at its sole discretion, to change these Terms and Conditions at any time by posting the changes on the website. Any changes are effective immediately upon posting to the Site. Your continued use of the website thereafter constitutes your agreement to all such changed Terms and Conditions.
Disclaimer: Despite the fact that tremendous endeavours are made and safeguards are taken to deliver the items totally alright for human use, it is conceivable that specific fixings may make hypersensitive responses for certain people or unfavourably influence people with prior ailments. Please make yourself aware of the ingredients and usage instructions accompanying each of our products to make sure that they are safe for you to use. It will be your sole responsibility to take proper precaution/ professional medical/ dermatological advice before using any of our personal care products that you may be allergic to. You agree that House Of Fragrance will not be responsible or liable for any product related issues, including without limitation any allergic reactions to you on account of usage of our products. For any buys made through www.houseoffragrance.in, you will be entitled to the  conditions provided in more detail with the product packaging.

Terms & Conditions

Collection Of Personally Identifiable Information (PII) And Other Information
House Of Fragrance limits itself to collect information in order to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of customer information that may be collected by us include your name, address, telephone number, date of birth, email address, descriptions of the items requested or purchased, language preference, the IP address and operating system of your computer, and the browser type and version being used by you.
We will not sell, distribute, or lease your personal information to third parties.We may automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.
Credit Card, Debit Card and Banking Information
House Of Fragrance does not collect or store Credit Card or Debit Card or any of your banking information as it is directly transmitted through the payment gateway provider to the payment network or bank.
Registration
In order to take advantage of some features of the site, you must register and create a member account which is free of any cost. An online registration form may require you to provide information such as your name, email address, and a password.
Your password is a component of our security system. As such, it is your responsibility to protect it. Do not share your password with any third parties. If your password has been compromised for any reason, you should change it immediately.
Technologies That Allow Us To Customise Your Experience On House Of Fragrance
We use various technologies to collect information relating to your visit to our website, such as the Uniform Resource Locator (URL) that refers you to our website, Internet Protocol address, browser type, browser language, the date and time of your request, etc. This enables us to enhance and customise your experience on our website. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personally identifiable information you provide on the website. These technologies may provide a variety of information such as whether you have visited House Of Fragrance before. They also may enable you to save your preferences. Each technology is explained below.
Web Beacons And Tracking Links
Web Beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our website. They are often used in combination with Cookies and are often not visible to the user of the website. Web Beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising, and to enhance customer support and usability. If you reject our Cookies (see the Cookie section below), you will prevent Web Beacons from relaying this information about you and may limit your use of some of our website features.
Cookies
We use data collection devices such as "cookies" on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case, you may not be able to use certain features on the website and you may be required to reenter your password more frequently during a session.
Use Of Your Personal Information, Demographic And Profile Data
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website.
We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences.
 How Do We Mutually Benefit From Personal Information?
Marketing Emails
In case you choose to leave your email address with us we would deliver to you information through emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. If at any time you decide that you would not like to receive these emails, you may select the 'Unsubscribe' link on the email or edit your information and consent to receive email and other communication in the 'Profile' section for registered users.
Text Messages
If you have chosen to leave your mobile phone number with us, you may receive text message/SMS alerts containing product and event information, cosmetics tips or promotions on your mobile phone. Please note that we will never send you any unsolicited text message on your mobile phone. House Of Fragrance does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.
Telephone Calls
If you have chosen to leave your mobile phone number or landline number on our website, you may receive phone calls containing product and event information, cosmetics tips, or promotions on your mobile phone or landline phone.
Communications To Serve You
If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, letters and concerning the website, or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide a high level of customer service that House Of Fragrance offers its customers.
Customised Service
We may use your personal information you have chosen to give us to provide you with customised service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customised information may be conveyed to you by way of emails or text messages/sms and phone calls.
Special Events, Questionnaires, And Surveys
On occasion, House Of Fragrance may sponsor special events (such as contests, promotions or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.
An "Affiliate" is a person or entity that directly or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with, our company.
 Advertisements On House Of Fragrance 
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. We do not take any responsibility with respect to your visits to such other websites and providing any information/s therein.
 Links To Other Sites
Occasionally, we may make available a link to a third party web site. These links will let you leave the portal. The linked sites are not under our control and we are not responsible for the privacy practices or the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. We provide the links to you only as a convenience. We do not endorse the site or its use or contents.
 Sharing Of Personal Information
We may share personal information with our other corporate entities and affiliates who may use the said information in accordance with this policy to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. If you have any objection to such sharing than we request you should not provide us with any information.
We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include web store management companies, order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web-hosting companies and fulfilment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to any court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
 Business Transfer
We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
 Transfer Of Data To Other Countries
House Of Fragrance, our Affiliates and third parties who may receive your personal information in accordance with this Privacy Policy and the databases in which your personal information is stored shall be located in India and are required to honour the privacy representations made in this Privacy Policy under applicable laws of this country. In case of transfer of data to any other country, legal protections applicable to personal information in the concerned country will apply.
 Choice/Opt-Out
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
Policy Change
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review
 OUR RIGHTS
We may elect to electronically monitor areas of the portal and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the portal; or (iii) to protect our rights or property or the rights of the users, Sponsors, Providers, Licensors, or Merchants.
We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the portal. We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer.
 Children
The House Of Fragrance website is not designed for persons under the age of 18 and we do not knowingly collect personally identifiable information from anyone under the age of 18. If you are under 18 years of age, you may browse House Of Fragrance, but please do not provide your personal information to us. For example, you cannot register. If we become aware that we have inadvertently received personal information from a visitor under the age of 18 on the website, we will delete the information from our records.
 Your Consent
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India